Feedback

Please send us your feedback by filling out the feedback form. Feedback is very important to us so that we can improve our services even further.

We aim to respond to feedback within one week.

Fields marked with an asterisk (*) are required.

"*" indicates required fields

Name

This field is for validation purposes and should be left unchanged.

Personal Information

Name

Address, Postal Code, City

Phone Number

Email Address*

We will contact you primarily by email. We do not use consumer feedback for marketing purposes.

Product Information

Product Information*

Best Before Date

Number of Defective Products

Purchase Location

Description*

Upload Product Images

Accepted file types: jpeg, jpg, png, heic, Max. file size: 10 MB.

Upload Product Images

Accepted file types: jpeg, jpg, png, heic, Max. file size: 10 MB.

Upload Product Images

Accepted file types: jpeg, jpg, png, heic, Max. file size: 10 MB.

Palautteen sujuvan käsittelyn varmistamiseksi liitäthän 1-3 kuvaa virheellisestä tuotteesta.

I have read the privacy policy

Privacy Notice (GDPR, EU 2016/679)

Fresh Servant Group – Customer Feedback and Consumer Affairs Register

Updated: 4.3.2026

1. Data Controller

Fresh Servant Group Oy Ab (3244838-7)

Fresh Service Grossist Oy Ab (2660701-1)

Marjasaarentie 12, 68870 Edsevö

Email: info@fresh.fi

2. Data Protection Officer

Quality Manager Anssi Vuorinen

Marjasaarentie 12, 68870 Edsevö

Email: anssi.vuorinen@fresh.fi

3. Purpose and Legal Basis for Processing Personal Data

Purpose of processing:

- receipt and processing of customer and consumer feedback

- handling of product complaints

- settlement of compensation and damages situations

- improvement of product and service quality

- customer communication related to feedback cases

Legal Basis for Processing (GDPR Article 6):

Personal data processing is based on the following legal bases under the GDPR:

- Legitimate interest

- Performance of contract or related measures

- Legal obligation (product liability)

4. Data Register Contents

The register may process the following information:

- name

- contact information

- feedback or complaint content

- possible attachments (photos, receipts)

- context of communication and message logs

5. Data Retention Period

Maximum 2 years from the completion of feedback processing, unless legislation requires longer retention (e.g., product liability).

6. Sources of Personal Data

Data is obtained directly from the data subject through various contact channels, such as:

- email

- web form

- telephone

- mail

7. Recipients and Transfers of Personal Data

Data may be disclosed to Fresh Servant Group companies and business partners where processing requires it.

Data is not transferred outside the EU or EEA.

8. Protection of Personal Data

Personal data is protected through technical and organizational measures:

- access to the register is restricted to authorized employees based on their duties

- access requires username and password

- data is stored in secure systems

- physical documents are stored in locked facilities

9. Children's Personal Data

The data controller does not knowingly collect data from minors under 15 years old. Data deletion requests can be submitted to the data protection officer.

10. Rights of the Data Subject

The data subject has the right under GDPR to:

- access their own personal data

- correct inaccurate data

- request deletion of data

- restrict processing

- object to processing based on legitimate interests

- data portability

- lodge a complaint with the supervisory authority

Data access requests should be submitted in writing and signed:

Fresh Servant Group / Personal Data Access Request

Marjasaarentie 12

68870 Edsevö

URL
This field is for validation purposes and should be left unchanged.
Personal Information
Name
Address, Postal Code, City
Phone Number
Email Address*
We will contact you primarily by email. We do not use consumer feedback for marketing purposes.
Product Information
Product Information
Tuote;EAN
Description*
Privacy Policy*
I have read the privacy policy
Privacy Notice (GDPR, EU 2016/679)

Fresh Servant Group – Customer Feedback and Consumer Affairs Register

Updated: 4.3.2026

1. Data Controller

Fresh Servant Group Oy Ab (3244838-7)

Fresh Service Grossist Oy Ab (2660701-1)

Marjasaarentie 12, 68870 Edsevö

Email: info@fresh.fi

2. Data Protection Officer

Quality Manager Anssi Vuorinen

Marjasaarentie 12, 68870 Edsevö

Email: anssi.vuorinen@fresh.fi

3. Purpose and Legal Basis for Processing Personal Data

Purpose of processing:

- receipt and processing of customer and consumer feedback

- handling of product complaints

- settlement of compensation and damages situations

- improvement of product and service quality

- customer communication related to feedback cases

Legal Basis for Processing (GDPR Article 6):

Personal data processing is based on the following legal bases under the GDPR:

- Legitimate interest

- Performance of contract or related measures

- Legal obligation (product liability)

4. Data Register Contents

The register may process the following information:

- name

- contact information

- feedback or complaint content

- possible attachments (photos, receipts)

- context of communication and message logs

5. Data Retention Period

Maximum 2 years from the completion of feedback processing, unless legislation requires longer retention (e.g., product liability).

6. Sources of Personal Data

Data is obtained directly from the data subject through various contact channels, such as:

- email

- web form

- telephone

- mail

7. Recipients and Transfers of Personal Data

Data may be disclosed to Fresh Servant Group companies and business partners where processing requires it.

Data is not transferred outside the EU or EEA.

8. Protection of Personal Data

Personal data is protected through technical and organizational measures:

- access to the register is restricted to authorized employees based on their duties

- access requires username and password

- data is stored in secure systems

- physical documents are stored in locked facilities

9. Children's Personal Data

The data controller does not knowingly collect data from minors under 15 years old. Data deletion requests can be submitted to the data protection officer.

10. Rights of the Data Subject

The data subject has the right under GDPR to:

- access their own personal data

- correct inaccurate data

- request deletion of data

- restrict processing

- object to processing based on legitimate interests

- data portability

- lodge a complaint with the supervisory authority

Data access requests should be submitted in writing and signed:

Fresh Servant Group / Personal Data Access Request

Marjasaarentie 12

68870 Edsevö